How to Create a Behaviour Problem

Demand someone with Autism Spectrum Disorder:

  • do something your way
  • right now
  • while overstimulated
  • without explanation as to
  • how this will benefit them.

A little teaser from my February teachers' conventions presentations.
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Improved Efficiency?

Another government agency has changed its policy to be more efficient. An AISH client can no longer email their worker. For example, instead of forwarding an appointment confirmation email from my specialist in Calgary, I now have to print it off and hand deliver it to the AISH office downtown. This adds many layers of cost:
  • paper and ink
  • travel
  • my time to deliver
  • another level of AISH administration
Unfortunately arriving at the office does not simplify the process. Or personalize it. Previously I wrote about ways staff can humanize the experience of needing to access support services. As I was waiting for an appointment, a man went to the counter and asked to see his worker.

PAD (person at desk): She isn't available. You can see the walk in worker.
Man: When will my worker be available?
PAD: I don't know. You need to make an appointment to see her. You can see the walk in worker.
Man: How do I make an appointment?
PAD: She makes her own appointments. You'll need to call her. I can give you her card.
Man: So I can't make an appointment here?
PAD: No. You need to call her. You can see the walk in worker.
Man: How long will that take?
PAD: I need your name.
Man: How long will that take?
PAD: Please give me your name.
Man: (louder) What part of "How long will it take?" do you not understand?

PAD sits down as front line workers don't need to take verbal harassment from clients. Man leaves office.

I wonder if he has access to a cell phone.
I wonder how he travelled downtown and how long it took him.
I wonder if he will need to travel home to make the phone call to set up the appointment.
I wonder if he took the card.

If the email policy can't be changed, what about having a telephone at the desk for making appointments?
It seems there is a PADlock on accessing services.

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